Help
Your Card
Why is there a hold for my gas station charge?

Is Suvi a bank?

Are deposits at Suvi FDIC insured?

How is Suvi able to eliminate banking fees when larger traditional banks cannot?

I have been banking with traditional banks. Why should I consider Suvi?

Why choose SUVI?

How does Suvi simplify banking and remittance?

How do I contact Suvi?

How do I open a Suvi account?

Can I get a Suvi account?

Can I see international remittance rates without a Suvi account?

Why do I need to enter my personal information?

Is my social security number safe?

Do you provide instant access to a Suvi account?

Does Suvi perform a credit check?

Does opening a Suvi account impact my credit score?

Can I be denied a Suvi account?

How can I change my personal information?

How do I log in if I do not remember my password?

How do I change my password?

Where can I get my account statements?

How do I get an error in my monthly statement corrected?

How Does Suvi Simplify Sending Money Abroad?

How do I fund my Suvi Account to Send Funds Abroad

Wondering how Money Transmitters Make Money?

Are you getting a better deal when transaction fees are eliminated?

Are you getting a deal with a coupon or one time exchange rate?

How much can I send?

How do I get a financial buffer?

How do I receive my direct deposit up to 2 days early?

How do I set up direct deposit?

How safe is direct deposit?

How is Suvi able to provide up to 2 days early pay over traditional banks?

What is Instant FundMe Advance

Am I automatically enrolled in Instant Advance?

How do I qualify for Instant FundMe Advance?

What is a Qualifying Direct Deposit?

How is my Instant FundMe Advance limit set?

Can I request an amount below my limit?

How do I pay back the advance?

Does Suvi charge any fee for Instant Advance?

How about Tips?

Are you unhappy with overdraft fees?

What fees does Suvi charge?

What does Suvi’s “No Hidden Fees” pledge mean?

How much do traditional banks charge in fees?

How do I make fee-free cash withdrawals at an ATM?

What is a Suvi Checking Account

Can I send or receive funds using my Suvi Checking Account?

What is the routing number for my Suvi account?

What are the limitations on frequency and dollar amounts of transactions?

Does Suvi support joint accounts?

Can I have more than one account?

How does Suvi support the whole family?

Are linked external bank accounts visible to joint account holder?

What is a Suvi teen account?

What controls do parents have on teen accounts?

Can we instantly add funds to teen accounts?

How can teen securely pay anyone and receive funds from others?

How do teen categories work?

Do you support direct deposit for working teens?

What are the limitations for the frequency and dollar amounts of transactions for teens?

Does Suvi provide a savings account?

Does Suvi’s savings account provide interest?

What is the current interest rate on Savings Account?

How is the savings interest calculated?

What are the Interest Qualifying Criteria to earn interest on Savings Account?

Can I save automatically in my savings account?

Can I lock my Pots?

Are there any internal transfer limits in my savings account?

What happens if my Suvi accounts does not have funds for internal transfer?

Does Suvi provide a digital card?

Does Suvi use EMV chip cards?

Is my digital card and physical card number different?

Can I disable my card?

I lost my card or it was stolen. How do I get a replacement card?

I found my lost or stolen card. Can it be reactivated?

How do I set or reset your PIN?

I forgot my PIN. How do I resent my PIN?

My card is damaged. How do I get a replacement card?

Can I use the Suvi card internationally?

Why is there a hold for my gas station charge?

Why has my Suvi card declined at the gas pump, hotels or rental car companies?

What is a pending card transaction or hold?

How do I request a refund from a merchant?

How long does it take to receive refunds from returns?

How to dispute a transaction?

What is a provisional credit?

What do I need to do to be eligible for a provisional credit?

When do I have to file my dispute in order to be eligible for a provisional credit?

What happens if my dispute is denied?

Can I get cash back when making a purchase?

Can I withdraw cash using Suvi Card without incurring fee?

What are the fees for out of network and over the counter cash withdrawal?

Can I send and receive money from others?

How does Suvi’s payment platform differ from other apps including payment only apps?

How do I request funds from friends?

Can teens send and receive funds to friends?

How do I make a deposit into my Suvi account and when are the funds available?

Can I deposit a check to my Suvi Checking Account?

Can I deposit cash?

Can I pay via check?

How do I make a withdrawal from Suvi account?

How does Suvi help with budgeting?

Can I set aside funds for my future expenses?

Can I set low balance alerts?

Can I track my income and expenses?

How does cash flow provide me with insights?

How can I get my Child Tax Credit deposits to my Suvi Account?

When is my Child Tax Credit available?

Are Child Tax Credits deposited to my account or my teen’s/children’s account?

Am I eligible for the Child Tax Credit?

Am I eligible for Suvi’s FundMe if I receive a Child Tax Credit deposit?

How secure is banking with Suvi?

What is my liability for unauthorized purchase transaction?

Why is there a hold for my gas station charge?

We recommend that you pay for gas inside at the register with your Suvi card. If you pay directly at the pump, gas stations do not know the amount of gas that you actually pumped and the final amount of sale. They can therefore hold up to $125.00 when you swipe your card. Usually, they release the hold within 2 hours, but sometimes it can take up to a day or two.