What is Instant FundMe Advance
Am I automatically enrolled in Instant Advance?
How do I qualify for Instant FundMe Advance?
What is a Qualifying Direct Deposit?
How is my Instant FundMe Advance limit set?
Can I request an amount below my limit?
How do I pay back the advance?
Does Suvi provide a savings account?
Does Suvi’s savings account provide interest?
What is the current interest rate on Savings Account?
How is the savings interest calculated?
What are the Interest Qualifying Criteria to earn interest on Savings Account?
Can I save automatically in my savings account?
Are there any internal transfer limits in my savings account?
What happens if my Suvi accounts does not have funds for internal transfer?
Does Suvi provide a digital card?
Is my digital card and physical card number different?
I lost my card or it was stolen. How do I get a replacement card?
I found my lost or stolen card. Can it be reactivated?
How do I set or reset your PIN?
I forgot my PIN. How do I resent my PIN?
My card is damaged. How do I get a replacement card?
Can I use the Suvi card internationally?
Why is there a hold for my gas station charge?
Why has my Suvi card declined at the gas pump, hotels or rental car companies?
What is a pending card transaction or hold?
How do I request a refund from a merchant?
How long does it take to receive refunds from returns?
What do I need to do to be eligible for a provisional credit?
When do I have to file my dispute in order to be eligible for a provisional credit?
What happens if my dispute is denied?
Can I get cash back when making a purchase?
Can I withdraw cash using Suvi Card without incurring fee?
What are the fees for out of network and over the counter cash withdrawal?
If you already tried working with a merchant and weren’t able to fix a problem, you can file a dispute using the Suvi mobile app. If we aren’t able to reach a decision within 10 business days (20 business days for new accounts) and we have received the Transaction Dispute Form / Written Statement of Unauthorized Debit within 10 business days, we may issue you temporary credit that may be applied to your account during your dispute investigation.
Dispute types under Regulation E are eligible for a provisional credit. This regulation covers both authorized and unauthorized electronic fund transfers at places like ATMs, point-of-sale transactions, or automated clearing house (ACH) systems.