What is a provisional credit?

If you already tried working with a merchant and weren’t able to fix a problem, you can file a dispute using the Suvi mobile app. If we aren’t able to reach a decision within 10 business days (20 business days for new accounts), we may issue you temporary credit that may be applied to your account during your dispute investigation.

Dispute types under Regulation E are eligible for a provisional credit. This regulation covers both authorized and unauthorized electronic fund transfers at places like ATMs, point-of-sale transactions, or automated clearing house (ACH) systems.