What is Instant FundMe Advance
Am I automatically enrolled in Instant Advance?
How do I qualify for Instant FundMe Advance?
What is a Qualifying Direct Deposit?
How is my Instant FundMe Advance limit set?
Can I request an amount below my limit?
How do I pay back the advance?
Does Suvi provide a savings account?
Does Suvi’s savings account provide interest?
What is the current interest rate on Savings Account?
How is the savings interest calculated?
What are the Interest Qualifying Criteria to earn interest on Savings Account?
Can I save automatically in my savings account?
Are there any internal transfer limits in my savings account?
What happens if my Suvi accounts does not have funds for internal transfer?
Does Suvi provide a digital card?
Is my digital card and physical card number different?
I lost my card or it was stolen. How do I get a replacement card?
I found my lost or stolen card. Can it be reactivated?
How do I set or reset your PIN?
I forgot my PIN. How do I resent my PIN?
My card is damaged. How do I get a replacement card?
Can I use the Suvi card internationally?
Why is there a hold for my gas station charge?
Why has my Suvi card declined at the gas pump, hotels or rental car companies?
What is a pending card transaction or hold?
How do I request a refund from a merchant?
How long does it take to receive refunds from returns?
What do I need to do to be eligible for a provisional credit?
When do I have to file my dispute in order to be eligible for a provisional credit?
What happens if my dispute is denied?
Can I get cash back when making a purchase?
Can I withdraw cash using Suvi Card without incurring fee?
What are the fees for out of network and over the counter cash withdrawal?
A merchant may temporarily put an authorization hold for an amount until the transaction is completed, aborted, or the hold expires. During temporary authorization, the funds available in your account are reduced by the hold amount. Authorization holds can range anywhere from 1-8 business days after the transaction date. Holds such as hotel stays and car rentals may have a longer hold time.
The hold is placed by the merchant and only the merchant can release the hold. Suvi has no option to release the hold. Please contact the merchant to release the hold. You will see the hold amount in the pending transaction section of your Suvi Checking Account transactions.