How do I request a refund from a merchant?

If a purchase you have made does not meet your expectations, the fastest way to fix the problem is to contact the merchant directly. If your merchant has issued you a refund, please see “How long does it take to receive refunds from returns?” for more details.

If you have already tried working with the merchant and weren’t able to fix the problem, you can file a dispute using the Suvi mobile app.